Complaints Procedure

We take all complaints seriously. If you are dissatisfied with any aspect of our service, we want to hear from you and resolve the matter as quickly and fairly as possible. This procedure applies to all clients and prospective clients of Vayora Capital.

Step 1 — Contact Us

Send your complaint by email to [email protected]. Please include:

• Your full name
• A clear description of the issue
• The date(s) on which the issue occurred
• What outcome you are seeking

Step 2 — Acknowledgement

We will acknowledge receipt of your complaint within 24 hours of receiving it.

Step 3 — Investigation

We will conduct a full and fair investigation of your complaint. We aim to provide a written response with our findings and any action taken within 8 weeks of receiving your complaint. If the investigation requires more time, we will inform you of this before the 8-week deadline and give you an estimated timeframe.

Step 4 — Escalation to the Financial Ombudsman Service

As Vayora Capital operates under the regulatory framework of London & Eastern LLP, which is authorised and regulated by the Financial Conduct Authority (FCA), clients have the right to escalate unresolved complaints to the Financial Ombudsman Service (FOS) — the independent body that resolves financial disputes between consumers and businesses in the UK.

If you are not satisfied with our response, or if 8 weeks have passed without a final response, you may refer your complaint to:

You must refer your complaint to the FOS within 6 months of receiving our final response.

Trading Account Complaints

If your complaint relates to the execution of trades, account access, or any broker-level matter, you should also contact Blueberry Markets directly, as they are the account-holding broker responsible for account-level operations.

Financial Services Compensation Scheme (FSCS)