Legal & Compliance
We take all complaints seriously. If you are dissatisfied with any aspect of our service, we want to hear from you and resolve the matter as quickly and fairly as possible. This procedure applies to all clients and prospective clients of Vayora Capital.
Send your complaint by email to [email protected]. Please include:
We will acknowledge receipt of your complaint within 24 hours of receiving it.
We will conduct a full and fair investigation of your complaint. We aim to provide a written response with our findings and any action taken within 8 weeks of receiving your complaint. If the investigation requires more time, we will inform you of this before the 8-week deadline and give you an estimated timeframe.
If your complaint remains unresolved after our internal process, you may escalate it to the regulator or financial ombudsman responsible for your broker's jurisdiction, as well as to the broker directly. We will provide the relevant contact details as part of our final response, or on request.
If your complaint relates to the execution of trades, account access, or any broker-level matter, you should also contact your broker directly, as they are the account-holding broker responsible for account-level operations.